Tandem Bank Limited
Financial Ombudsman decision DRN-2568778 Not upheld
Not upheldoutcome, as published by the Ombudsman
£14redress stated in the decision
Fri Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Interest and rates
In the Ombudsman’s words
failed to advise him on a fee free product and closed his account.Account closed or refused
Mr M complains that Tandem Bank Limited didn’t give him detailed interest calculations upon requestInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2568778.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.