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Tandem Bank Limited
Legal entity: Tandem Bank Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 00955491, incorporated June 1969
47banking decisions
17.0%uphold rate
39not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 12 | 1 | 8.3% |
| Service failure | 12 | 4 | 33.3% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2024-H2 2024-07-01 to 2024-12-31 | 59.6% | 88 | 89 | — |
| FCA | 2021-H1 01-01-2021 to 30-06-2021 | 70.8% | 333 | 384 | — |
| FCA | 2020-H2 01-07-2020 to 31-12-2020 | 68.5% | 433 | 444 | — |
| FCA | 2020-H1 01-01-2020 to 30-06-2020 | — | 463 | — | — |
| FOS | 2025-H2 | 14.1% | — | — | 82 |
| FOS | 2021-H1 | 43.3% | — | — | 34 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.