Bank of Scotland Plc

Financial Ombudsman decision DRN-2565159 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Halifax wouldn’t make it as it didn’t pass fraud checks.Funds blocked or frozen

Mr and Mrs G said that all their accounts were frozen as a result of what happened. They called a branch of Halifax and was told Mrs G could go in to authorise the payment. But when she got there she was told she couldn’t - she’d been given the wrong information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2565159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.