PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2555922 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

PayPal Europe Sarl & Cie, SCA handled a chargeback claim from one of its customers.Card dispute or chargeback

I agree with our investigator that it could’ve done more to help D.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2555922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.