Halifax Limited

Financial Ombudsman decision DRN-2539337 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They ask that it refunds their early repayment charge (ERC).Charges and fees

Mr and Mrs G complain that Bank of Scotland plc didn’t treat them fairly when they wanted to port their mortgage and take out additional borrowing.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2539337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.