Connells Limited
Financial Ombudsman decision DRN-2535053 Upheld
Upheldoutcome, as published by the Ombudsman
£299redress stated in the decision
Mon Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs C and Mr F complain that Connells Limited will charge them an administration fee for providing mortgage services even though they paid a lifetime broker fee.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2535053.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.