Revolut Limited

Financial Ombudsman decision DRN-2521058 Not upheld

Not upheldoutcome, as published by the Ombudsman

£466redress stated in the decision

Fri Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

On 4 December 2019, Revolut completed its review and wrote to Mr F to say it had closed his account and returned the balance to a third partyAccount closed or refused

On 9 August 2019, Revolut blocked Mr F’s account, while it carried out a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2521058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.