MONZO BANK LIMITED
Financial Ombudsman decision DRN-2495606 Not upheld
Not upheldoutcome, as published by the Ombudsman
£420redress stated in the decision
Fri Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Monzo were contacted by another bank who said their customer had been the victim of fraud and the £500 wasn’t intended for Mr W’s account.Unauthorised transaction
Monzo decided to close Mr W’s account immediatelyAccount closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2495606.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.