PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2490702 Upheld

Upheldoutcome, as published by the Ombudsman

£276redress stated in the decision

Fri Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

under its buyer protection schemeCard dispute or chargeback

PayPal ought to have been rather clearer about this, rather sooner than thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2490702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.