PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2482054 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

the buyer then made a chargeback request, and that was upheldCard dispute or chargeback

I have noted points at which I think PayPal’s service has been particularly poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2482054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.