National Westminster Bank Plc

Financial Ombudsman decision DRN-2478207 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

he tried to downgrade it multiple times, but NatWest refused to do soAccount closed or refused

I note that Mr G said in a letter after the final response that he wanted the charges cancelledCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2478207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.