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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-2437367 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Bereavement and power of attorney
In the Ombudsman’s words
Mr S asked the Co-op to stop all activity on the account with immediate effect.Funds blocked or frozen
The estate of Mr H has complained that The Co-operative Bank Plc (“the Co-op”) didn’t stop scheduled payments leaving the late Mr H’s account after it was notified of his death.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2437367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.