Barclays Bank Plc
Financial Ombudsman decision DRN-2412430 Not upheld
Not upheldoutcome, as published by the Ombudsman
£950redress stated in the decision
Fri Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays offered to pay Mr and Mrs S £950 for the poor experience they’d had in relation to the handling of their complaint and the offset situation. This covered issues from Barclays not having explored changing the offset arrangement earlier to the poor communications during the complaint process about that issue.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2412430.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.