MONZO BANK LIMITED
Financial Ombudsman decision DRN-2411037 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Monzo completed its review on 21 April 2020 and decided to close Miss B’s account immediately.Account closed or refused
Monzo decided to review Miss B’s account. Whilst it conducted the review the bank restricted Miss B’s access to her account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2411037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.