TSB Bank plc

Financial Ombudsman decision DRN-2407919 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

TSB closed Mr J’s account on 5 August 2019 and his arranged overdraft facility was removed.Account closed or refused

Mr J complained to TSB in October 2019 and said while he respects its decision to close his account, it shouldn’t change the nature of his overdraft from arranged to unarranged, as he is being charged significantly more than expected, around £100 per month, after the account closure date.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2407919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.