TSB Bank plc

Financial Ombudsman decision DRN-2406493 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB also decided to close Miss S’s account and gave her 60 days’ notice.Account closed or refused

I don’t believe it was unreasonable in the circumstances for TSB to block Miss S’s account and ask Miss S for information about the money which had been paid into her account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2406493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.