Clydesdale Bank Plc
Financial Ombudsman decision DRN-2393643 Not upheld
Not upheldoutcome, as published by the Ombudsman
£78redress stated in the decision
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mrs S complains that Clydesdale Bank Plc trading as Virgin Money unfairly charged late feesCharges and fees
Virgin Money has told us that it has recorded arrears on Mrs S’ credit file because payments weren’t made in full and on time.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2393643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.