Bank of Scotland Plc

Financial Ombudsman decision DRN-2379324 Upheld

Upheldoutcome, as published by the Ombudsman

£190redress stated in the decision

Tue Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Halifax told her that they would investigate the refund and they disputed the transaction with the agent following the call.Card dispute or chargeback

Miss H complains that Bank of Scotland Plc, trading as Halifax, have not fairly compensated her for delays in receiving a refund for cancelled flights.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2379324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.