Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN-2343571 Not upheld

Not upheldoutcome, as published by the Ombudsman

£133redress stated in the decision

Fri Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr H complains that Hitachi Capital (UK) Plc sent him an arrears email letter after a monthly payment on his fixed sum loan agreement arrived lateTreatment in financial difficulty

He says he was charged £50 in fees. He wishes to be compensated for the embarrassment and anxiety he feltCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2343571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.