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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2331808 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I don’t think it was unfair or unreasonable for Co-op Bank to start possession action in late 2019.Treatment in financial difficulty

Mr D complains that The Co-operative Bank Plc treated him unfairly when the term of his interest only mortgage expired.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2331808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.