Barclays Bank Plc
Financial Ombudsman decision DRN-2323781 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
The Payment Services Regulations 2009 (the ‘PSRs 2009’). These explain that a payment out of someone’s account can only be authorised if the payer has consented to it.Unauthorised transaction
Barclays has said that it took too long to look into Mr A’s complaint, so has offered him £150 compensation for this.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2323781.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.