PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2312652 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr T complains about what happened when he tried to get a refund for an item he’d paid for using PayPal Europe Sarl & Cie, SCA.Card dispute or chargeback

I don’t think this complaint was handled very well.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2312652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.