Barclays Bank UK PLC

Financial Ombudsman decision DRN-2291798 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The mortgage exit fee is a flat fee for general administration when the mortgage ends.Charges and fees

Barclays haven’t discharged the charge on the property and gave incorrect information to Mr and Mrs C about the process.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2291798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.