Vanquis Bank Limited

Financial Ombudsman decision DRN-2272975 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

This resulted in Mr O being charged late payment and over-limit fees and this eventually led to a default on his credit record.Charges and fees

Mr O has complained Vanquis Bank Limited charged him for a cash machine withdrawal when he didn’t get the cash.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2272975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.