Elderbridge Limited
Financial Ombudsman decision DRN-2249059 Upheld
Upheldoutcome, as published by the Ombudsman
£139,491redress stated in the decision
Wed Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Elderbridge then incorrectly added £46,111.36 to the loan in respect of interest that had accrued to the loan between November 2008 and August 2015.Charges and fees
Mr K wasn’t happy with Elderbridge’s response to his complaint and he referred it to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2249059.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.