Bank of Scotland Plc

Financial Ombudsman decision DRN-2246485 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Halifax has conceded that it should have done more to assist Mr K in 2015. It acknowledges now that he was clearly in financial difficultiesTreatment in financial difficulty

refunding all arranged overdraft fees from 29 October 2012 until 8 February 2013, totalling £140.00 plus £59.68 for 8% simple interest.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2246485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.