Barclays Bank Plc
Financial Ombudsman decision DRN-2236776 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
he says it was agreed there would be a refund of interest chargedCharges and fees
Mr P complained the statements weren’t sent securely, the envelope they’d been sent in was damaged, some months were missingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2236776.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.