TSB Bank plc

Financial Ombudsman decision DRN-2231728 Upheld

Upheldoutcome, as published by the Ombudsman

£637redress stated in the decision

Thu Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

TSB should refund the money taken from Mr J’s account under the cancelled direct debitUnauthorised transaction

refund any unarranged overdraft interest and fees, as well as returned item feesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2231728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.