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Bank of Scotland Plc
Financial Ombudsman decision DRN-2205409 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He contacted Halifax in November 2019 about the issue and asked it to provide him with a refund for the extra charges that’d been debited to his account.Card dispute or chargeback
He also complains about how Bank of Scotland plc trading as Halifax handled his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2205409.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.