Clydesdale Bank Plc
Financial Ombudsman decision DRN-2203244 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr S complains that Clydesdale Bank Plc trading as Virgin Money didn’t cancel a direct debit and tried to contact him via telephone which is contrary to his communication preference.Complaint handling
Virgin Money says it did reclaim the direct debit from S and paid the money into Mr S’s account in July 2019. It accepts it didn’t cancel the direct debit as it should haveService failure
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2203244.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.