OneSavings Bank Plc
Financial Ombudsman decision DRN-2201348 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,675redress stated in the decision
Tue Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
The fees added to Mrs and Mr M’s mortgage, from April 2013 onwards, included Law of Property Act (LPA) receiver costs, possession fees, solicitors’ costs, buildings insurance and possession order enforcement costs.Charges and fees
Mrs and Mr M also complained that they felt their property had unfairly been taken into possession.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2201348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.