PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2195220 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Tue Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Mr H’s complaint about PayPal Europe Sarl & Cie, SCA (PayPal) relates to the service he received following a dispute he raised with them about an item he purchased in December 2019.Card dispute or chargeback

My view of this complaint is that there was a delay in refunding Mr H and that should have happened sooner.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2195220.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.