Santander UK Plc
Financial Ombudsman decision DRN-2194331 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mrs E complained because Santander UK Plc blocked her account, and then closed it.Account closed or refused
Santander rang Mrs E to tell her that it was doing a review of her account, and there would be a temporary block on her account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2194331.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.