Nationwide Building Society

Financial Ombudsman decision DRN-2187930 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

decided to close his account with immediate effectAccount closed or refused

access to his savings account had been deniedFunds blocked or frozen

Mr J suffers from mental and physical health conditionsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2187930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.