Santander UK Plc
Financial Ombudsman decision DRN-2172416 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
over £38,000 in disputed transactions were carried outUnauthorised transaction
Some blocks were put on the cards whilst the disputed transactions were investigatedFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2172416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.