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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2166881 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs S also says she asked for account statements but was sent statements from the wrong year. In summary she says she has spent a significant amount of time dealing with these issues and would like compensation and an apology over and above the £25 she has been offered. She would also like the account charges refunded.Account closed or refused

She would also like the account charges refunded.Charges and fees

Mrs S makes a number of complaints about Advanced Payment Solutions Limited.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2166881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.