Santander UK Plc
Financial Ombudsman decision DRN-2157505 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
closed the account on 25 June 2019Account closed or refused
Santander blocked Mr and Mrs M’s accountFunds blocked or frozen
resulted in payments out of the account failingPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2157505.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.