Barclays Bank Plc
Financial Ombudsman decision DRN-2146013 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He said this meant that he lost the opportunity to pursue a chargeback disputeCard dispute or chargeback
Mr Y complained about the way Barclays Bank UK PLC dealt with his complaint about an unauthorised debit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2146013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.