Nationwide Building Society

Financial Ombudsman decision DRN-2137788 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide now says it’s closing her eight accounts with it.Account closed or refused

Miss R said Nationwide had refused to deal with or ignored her requests for explanations. And it set up each of her responses as a separate complaint.Complaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2137788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.