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Cabot Credit Management Group Limited
Financial Ombudsman decision DRN-2106926 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
they’ve added charges to his account and should not have done soCharges and fees
Cabot responded to the complaint. They said they’d told Mr A in error they’d complied with all the information he’d asked forComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2106926.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.