Mortgage Express
Financial Ombudsman decision DRN-2101329 Upheld
Upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Mon Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
They say that interest should not be applied to the fees.Treatment in financial difficulty
Mr and Mrs P complain that Mortgage Express applied arrears fees that did not reflect the true cost of the arrears to it and were unfairly imposed during a time when they were experiencing hardship.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2101329.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.