Santander UK Plc
Financial Ombudsman decision DRN-2095507 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
refund Mr H’s £500 deposit and add 8% simple interest per annum from the date of payment to the date of settlement.Charges and fees
Mr H complains that Santander UK Plc (“Santander”) didn’t process a chargeback in time and rejected a claim he made under section 75 of the Consumer Credit Act 1974 (“section 75”).Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2095507.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.