Nationwide Building Society

Financial Ombudsman decision DRN-2089734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

A total of £69, 298 was taken from their accounts by a third party in online transfers and purchases and card transactions.Unauthorised transaction

Nationwide acted quickly when it detected the fraud by placing a block on the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2089734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.