WorldPay (UK) Limited

Financial Ombudsman decision DRN-2082854 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

did not notify it about an increase in card payment processing and related chargesCharges and fees

WorldPay offered it new rates going forward. But it said that it had first tried to send an email to S in March 2019 but that this bounced back.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2082854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.