Bank of Scotland Plc

Financial Ombudsman decision DRN-2057257 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Halifax says it no longer has this account, but Mr S says he never closed it.Account closed or refused

Halifax said it did feel that it had let Mr S down when he first enquired about the account, because it hadn’t checked right away whether there was still an account open for him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2057257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.