GPUK LLP
Financial Ombudsman decision DRN-2051809 Upheld
Upheldoutcome, as published by the Ombudsman
£12,000redress stated in the decision
Sun Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Card dispute or chargeback
In the Ombudsman’s words
GP held some of the funds from R’s account on reserve, without informing itFunds blocked or frozen
failed to support its appeal against the chargeback of a number of card transactionsCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2051809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.