Clydesdale Bank Plc
Financial Ombudsman decision DRN-2017013 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss K disputed the payments for the bundles with Virgin Money, asking them to consider a claim under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
Virgin Money has accepted its customer service was “very poor”. I’ve reviewed the evidence of its contact with Miss K and I agreeComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2017013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.