TSB Bank plc

Financial Ombudsman decision DRN-2008785 Upheld

Upheldoutcome, as published by the Ombudsman

£820redress stated in the decision

Wed Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr and Mrs D decided the account wasn’t worth paying that much for, so they closed it.Account closed or refused

The complaint Mr and Mrs D complain that information TSB Bank Plc gave them in June 2019 about fees for an account was wrong.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2008785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.