Arval UK Limited
Financial Ombudsman decision DRN-2006320 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£278redress stated in the decision
Tue Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs E complains about the amount that she’s been charged by Arval UK Limited for damage to a car that she returned when she ended her hire agreement.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2006320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.