Metro Bank PLC

Financial Ombudsman decision DRN-2003685 Not upheld

Not upheldoutcome, as published by the Ombudsman

£85,000redress stated in the decision

Wed Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr C complains that Metro Bank PLC won’t refund a payment he says he didn’t makeUnauthorised transaction

Metro Bank said it wouldn’t be refunding £31 and that it made a commercial decision to close his account.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2003685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.